Warranty Policy

Product Warranty Coverage

We provide warranty coverage for all our e-scooters, electric bikes, and accessories. This warranty covers manufacturing defects and ensures your product performs as expected.

Warranty Period

• E-Scooters: 12 months from purchase date
• Electric Bikes: 12 months from purchase date
• Batteries: 6 months from purchase date
• Accessories/Parts: 3 months from purchase date

What's Covered

• Manufacturing defects
• Electrical component failures
• Motor malfunctions
• Frame defects

What's Not Covered

• Normal wear and tear
• Damage from misuse or accidents
• Water damage
• Modifications or unauthorized repairs

How to Claim Warranty

To claim warranty service, please contact our support team at service@kugooescooter.com with your order number and description of the issue.

Contact Information

Email: support@kugooescooter.com
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC +2)