Shipping Policy

Shipping Regions

Eligible Countries:
We currently deliver to the following 25 EU member countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Unavailable Regions:
At this time, shipping is not offered outside the above-listed countries.

Taxes & Duties:

  • All prices displayed are exclusive of VAT.

  • For orders shipped within the eligible EU countries, there are no additional customs duties or hidden charges.

Order Handling & Delivery

Order Preparation:
All orders are verified and processed within 12–24 business hours (excluding weekends and public holidays).

Dispatch & Transit Times:

  • Shipments are dispatched from our warehouse in Poland within 1 business day of order confirmation.

  • Standard delivery estimates: 4–7 business days, depending on the destination and courier performance.
    (Please note: delivery times may vary slightly due to carrier conditions.)

Out-of-Stock Products:
If an item is temporarily unavailable, please allow 10–14 business days for restocking and dispatch.

Order Tracking:
Once your package has been shipped, you can follow its progress from the email sent to you.
Typical carriers include:

  • UPS

  • GLS

  • DPD

Shipping Costs

  • Free Shipping: Orders with a total value of €39 or more qualify for free shipping.

  • Standard Shipping Fee: A flat fee of €15 per order applies to orders below €39.

  • Customs & Import Taxes: All import taxes are prepaid when goods arrive at our Poland warehouse. Customers do not need to pay any additional customs duties upon delivery.

Additional Information

Customer Support:
If you have any questions, please reach us at support@kugooescooter.com.
Our team responds to inquiries within 24 hours on business days.

 

Possible Delays:
While we strive to ensure timely delivery, certain external factors—such as extreme weather conditions, customs checks, or logistical disruptions—may cause unexpected delays. We encourage you to monitor your tracking information for the latest updates.